Order & Shipping
Great News! We Offer Free Shipping Across All of America! So, you don't have to worry about any extra costs when you order from us.
Generally, we ship all our products and orders in Germany via DHL, in Austria via DPD, and in Switzerland with Swiss Post. However, the choice of shipping company may vary in certain cases depending on the order volume or special transports.
Typically, our delivery time is 4-7 business days. In some cases, there may occasionally be slight delays due to customs processing. (Note: No customs fees apply!)
Once your order has been shipped, you will receive emails from us with detailed shipment information. You can then track your package precisely at any time using your tracking number on our own tracking page: ORTHOBACK® Shipment Tracking
Service, Return & Exchange
We offer you 100% secure and encrypted payment options. The most common include:
- PayPal
- Credit Card
- Instant Transfer (Klarna)
- Purchase on Account (Klarna)
- and more...
You can find all available payment methods in the final step of the checkout process.
For changes to the billing address or to adjust the delivery address of an existing order, please contact our customer service using our contact form or via email at help@orthoback.de.
Occasionally, our order confirmation emails may be marked as spam by some email providers. Please check your spam folder first.
If you still can't find the order confirmation there, please contact our customer support via our contact form.
Sie sind mit Ihrer Bestellung unzufrieden oder haben Mängel an der Qualität bemerkt?
Kontaktieren Sie innerhalb von 14 Tagen unseren Kundensupport, um einen reibungslosen Retoure- oder Umtauschprozess zu veranlassen.
Once your return arrives at our warehouse, it will be inspected. After this routine process is completed (1-2 business days), a credit will be issued to the payment method used for your order within 21 days.
In certain cases, it may happen that your order has not yet arrived, but the invoice amount is already due.
It's important to note: Since you are listed as the buyer with Klarna, only you can request an extension of the payment deadline by phone or email with Klarna.
